Listen to customers, but really hear too

Ken Mueller makes a great point in this post about exaggeration. How many times do you say something like, “That was the best meal ever!” or, “That was the worst service I’ve ever had!” People talk this way offline – they also tend to talk this way online and on review sites like Yelp. If you’re interest lies in customer service, this can make your job kind of difficult. Ken has advice for you though. Check it out!

Customers Exaggerate, So Don’t Overreact

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