Do you call yourself an expert?

Part of feeling worthy and acting worthy is not being afraid to state your worthiness. There are ways to do this that don’t extend into being a braggart or a jerk. It can be a fine line, however, especially in the online world where people don’t know you except for what you write. They can’t always hear the intonation in your voice. They can’t imagine your facial expressions. Because of this, words like “expert” can become tricky. Stanford Smith says that if you are an expert, you shouldn’t be timid about it. Do you agree?

Call Yourself an Expert If –

Iterate Your Way To Success

This post focuses primarily on how to improve an e-newsletter bit by bit, but Christopher Penn’s lesson can be applied to anything you do in life. If you begin anything you do with the idea that it can be improved, criticism no longer becomes criticism – it becomes a guide that will help you get better and better. How can you apply this excellent lesson to your life, where you are right now?

Iterate to Success

Thoughts on Worthiness

Why do people who are extremely successful, people like Cobain and Jackson, take their own lives? William Paisley believes that this happens because people don’t feel they are worthy of their success. They do not feel they deserve the good things they have, and therefore they look for ways to make themselves miserable. At the same time, people like Bill Gates and Donald Trump feel they are worthy of their successes, and hence their accomplishments do not destroy them. As Paisley says, worthiness can be the best feeling while unworthiness can be the worst. However, everyone is just as worthy as everyone else. Are you valuing your worth enough? This is a great reminder.

Worthiness – where it all begins!

Only you are holding you back

When we achieve what we are after, we like to take 100% of the credit. We did everything ourselves. Nobody helped us. If something doesn’t go our way, or if we fail, we like to say, “Well, the odds were against me” or “Oh, that’s so and so’s fault.” You know the drill. Success is always ours. Failure, or a delay in success? That’s somebody else’s fault. Well, Anthony Iannarino says that if you want to achieve everything you want to achieve, you have to take 100% credit and 100% blame. If you let even 1% of your experience depend upon other people, you’re just holding yourself back. This post kicks your butt and gives you a lot to think about.

The Real 1% Holding You Back

A Father’s Tribute To A Son

For many, Memorial Day weekend is about honoring family members who are currently serving. That is the case for Steve Woodruff, whose son David is currently training with the Marines. The mixture of pride, fear, and contemplation is evident in Steve’s post. It’s an important reminder that Memorial Day is not just about those who serve – it’s also about all of the loved ones who surround them.

On Memorial Day

World War II, CS Lewis, and Flowers of Remembrance

Join Susan Fox as she goes back in time to imagine being in England during World War II, which is what her father experienced. CS Lewis is offering comfort to the nation via the still rather new medium of radio. There were black-outs, air raids, and all sorts of other horrifying things. Then fast forward in time, to the flowers you place on the grave of one who served. A thought provoking post on many levels.

Memorial Day, Garden of Memories

On Visiting Arlington Cemetery

Visiting the Tomb of the Unknown Soldier and other sites around Washington D.C. is an emotional experience for almost everyone. However, for a former enlisted man, the experience takes on a new dimension, as Raúl Colon found out when he visited Arlington Cemetery a few years ago. It’s hard to remember and believe how young many of the young people are who give their lives in service. It’s also amazing, as Raúl points out, how many of those young people come from Puerto Rico, a place that is not granted all of the same rights as a state. There is a lot to think about in this post.

Honoring the Fallen

Listen to customers, but really hear too

Ken Mueller makes a great point in this post about exaggeration. How many times do you say something like, “That was the best meal ever!” or, “That was the worst service I’ve ever had!” People talk this way offline – they also tend to talk this way online and on review sites like Yelp. If you’re interest lies in customer service, this can make your job kind of difficult. Ken has advice for you though. Check it out!

Customers Exaggerate, So Don’t Overreact

When Customer Service Goes Wrong

Let’s face it – sometimes customer service does not go as planned. Customers become unhappy. They complain. They want their problems to be fixed, and immediately, too. This is often labeled as one of the greatest fears for companies considering the idea of marketing via social media platforms. However, negative customer service experiences can actually lead to better, deeper relationships in the long run. Erin Verbeck explains how in this post.

How to overcome mistakes in your small business

From Dell Hell to Casting a Spell

Dell computers and Jeff Jarvis will likely be forever tied in the great annals of the online world. Back in 2005, Jarvis wrote a post that helped spread the idea of “Dell hell.” The way Dell responded from that time forward not only made Dell a social media and customer service darling, but it also opened peoples’ eyes to how social media can be used to influence people, companies, and events. In this post, Kunal Gandhi does a good job of summarizing the evolution from Dell hell to social media darling.

How Dell Has Reinvented Itself Thanks to Social Media